Privacy Policy — Frenz Pay

1. Introduction

Frenz Pay Limited ("Frenz Pay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services.

2. Information We Collect

We collect the following types of information:

Personal identification information: Full name, email address, phone number, date of birth, nationality, and residential address.

Identity verification documents: Government-issued photo ID (passport, national ID, or driver's license), proof of address, and selfie for KYC verification.

Financial information: USDT wallet addresses, transaction history, and payment details.

Technical data: IP address, browser type, device information, operating system, and usage patterns.

3. How We Use Your Information

We use your information to:

Create and manage your account
Verify your identity in compliance with KYC/AML regulations
Process transactions, including receiving payments and USDT withdrawals
Provide customer support
Detect and prevent fraud and unauthorized activity
Send transactional notifications (payment received, withdrawal complete, etc.)
Improve our services through analytics and usage data
Comply with legal and regulatory obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

Banking partners: To provision and maintain your virtual accounts
KYC providers: To verify your identity
Regulatory authorities: When required by law or regulation
Service providers: Who assist us in operating the platform (hosting, analytics, email)

All third parties are contractually required to protect your data and use it only for the purposes specified.

5. Data Security

We implement industry-standard security measures to protect your data, including:

256-bit AES encryption for data at rest and in transit
Two-factor authentication (2FA) for account access
Regular security audits and penetration testing
Access controls limiting employee access to personal data
Secure, encrypted data storage

6. Data Retention

We retain your personal data for as long as your account is active and for a minimum of 6 years after account closure, as required by financial regulations. Transaction records are retained as required by applicable anti-money laundering laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to certain processing activities
Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@frenz.ng.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.

Essential cookies: Required for the platform to function (authentication, security)
Analytics cookies: Help us understand usage patterns (can be disabled)

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including contractual protections with our service providers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at privacy@frenz.ng.